We want every step to be clear. This policy explains when you can cancel, when fees apply, and how refunds are paid.
1. Cancelling an order
- Cancelling is completely free before a technician is assigned.
- After a technician is assigned, a 25.00 SAR fee (incl. VAT) applies to cover the technician's trip.
- If the technician arrives and the customer or car is not there within 15 minutes, the order is treated as cancelled after assignment.
2. Cancellation by us
- If we cancel or cannot provide the service for any reason on our side, you get a full refund.
- If the technician is more than 60 minutes later than the estimated time, you may cancel free with a full refund.
3. How and when refunds are paid
- Online payments are refunded to the same payment method through Moyasar.
- Refunds usually arrive within 5 to 14 working days, depending on your card issuer.
- Cash payments are refunded by bank transfer to an account in the customer's name within 7 working days.
- You receive a message and an electronic credit note when the refund is made.
4. Batteries
- A battery that was not fitted can be returned within 7 days and refunded minus the delivery fee.
- A fitted battery is refunded only for a proven manufacturing defect, in which case it is replaced under warranty.
5. Completed services
- Completed services (jump-start, towing, tyre change, fuel) are not refundable once done, unless the work was faulty.
- To ask for a review of a completed service, contact us within 3 days with the order number.
6. How to request a refund
- In the app: My orders → choose the order → Request a refund.
- Or through the Contact page with your order number and mobile number.
- We reply to refund requests within two working days.
Questions about this policy: info@autostartsa.com · +966532262992 · CR —Contact